Patient Policies

Patient Policies

Northmark Psychiatry is committed to providing respectful, professional, and high-quality care. The following policies help ensure a positive experience for all patients.

Appointments

Appointments are scheduled securely through Headway. Please complete all required intake forms before your scheduled visit to help ensure a smooth appointment experience.

Telehealth Visits

All appointments are conducted virtually through a secure telehealth platform. Patients must be physically located in Minnesota at the time of their appointment.

Communication

For existing patients, secure communication is available through Spruce. The website contact form should only be used for general questions and should not include medical information or protected health information (PHI).

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please do so as early as possible through Headway. This helps ensure appointment availability for other patients.

Medication Management

Medication decisions are based on clinical evaluation and ongoing follow-up appointments. Patients are encouraged to attend scheduled visits to ensure safe and effective treatment.

Respectful Care

Northmark Psychiatry is dedicated to providing compassionate, respectful, and patient-centered care. Patients are expected to communicate respectfully with the provider and staff to help maintain a positive care environment.

Questions

If you have questions about these policies, please contact Northmark Psychiatry or refer to your Headway account for appointment-related information.